Customer Success Manager (Cybersecurity/AI)

Location: Remote (EMEA)

Company

hirify.global provides AI-powered intelligence solutions to help public and private sector agencies investigate and disrupt financial crime and cyber threats.

What you will do

• Build and iterate the v1 onboarding playbook for international customer segments.
• Develop AI-powered CS workflows to automate account health summaries and QBR drafts using telemetry and CRM data.
• Track adoption benchmarks and identify at-risk accounts to ensure long-term retention.
• Identify and scope high-impact PLG (Product Led Growth) plays to drive consumption and expansion.
• Conduct executive business reviews (QBRs) with senior stakeholders at government agencies and financial institutions.
• Collaborate with Product teams to prioritize feature gaps and new use-case opportunities.

Requirements

• 5+ years of experience in post-sale roles (CSM, Onboarding Engineer, etc.) with proven ownership of NRR and GRR metrics.
• Deep domain credibility in cybersecurity, cyber threat intelligence, national security, or financial crime investigations.
• Demonstrated "zero-to-one" builder experience creating CS functions or onboarding playbooks from scratch.
• Production AI fluency with the ability to build repeatable AI workflows to synthesize data.
• Experience supporting international customers, navigating regional and time-zone differences.
• Must be based in the EMEA region.

Culture & Benefits

• Distributed-first environment with an async-first communication culture via Slack and detailed documentation.
• High-velocity, high-ownership culture that rewards urgency, experimentation, and impact.
• Direct access to leadership (Head of CS, CRO) and significant influence on global CS strategy.
• Mission-driven work at the intersection of AI and national security to make the world safer.