Key Account Specialist (iGaming)

TL;DR

Key Account Specialist (iGaming): Managing and developing relationships with high-value sports betting customers with an accent on proactive engagement, customer retention, and responsible gambling practices. Focus on analyzing campaign performance, identifying sales opportunities, and delivering personalized customer experiences across phone, email, and chat.

Location: On-site in St Julian’s, Malta; relocation support is available.

Company

hirify.global is an international sports betting and iGaming company operating from its headquarters in Malta.

What you will do

• Manage a portfolio of key customers and maximize customer experience and lifetime value.
• Build long-term relationships through proactive, personalized communication and offers.
• Identify customer needs, translate insights into business actions, and generate sales opportunities.
• Apply KYC, AML, and responsible gambling practices to support a safe customer environment.
• Monitor campaign effectiveness, analyze financial results, and prepare regular reports.
• Collaborate with other teams to deliver consistent service across phone, email, and chat.

Requirements

• Bachelor’s degree in Business Administration, Economics, sports-related subjects, or an equivalent qualification.
• Experience in the iGaming industry and/or sales.
• Advanced analytical, problem-solving, negotiation, and influencing skills.
• Strong written and verbal communication, presentation, and sales skills.
• Data-driven approach and advanced Excel knowledge.
• Fluent English and strong German are required.

Culture & Benefits

• Opportunities for personal and professional development.
• Competitive salary with private health and dental insurance.
• Relocation support and subsidized parking.
• On-site childcare for children aged three and above.
• Gym allowance, modern offices, sponsored charity activities, and team events.
• Collaborative and supportive working environment.