IT Operations Specialist (Retail Tech)

TL;DR

IT Operations Specialist (Retail Tech): Managing the Digital Workplace Ecosystem including software tools and hardware deployments with an accent on end-user enablement and system administration. Focus on streamlining onboarding processes, managing hardware inventory, and optimizing the global software stack.

Location: Must be based near the Ticino hub (Lugano, Switzerland) and be able to travel to the Zurich office 1–2 times per month.

Company

A fast-growing company in the unattended retail tech sector redefining the shopping experience.

What you will do

• Serve as the primary point of contact for daily software and hardware technical issues.
• Onboard new hires and provide enablement training for tools including Hubspot, MDM, GWS, Slack, and Gemini.
• Lead deployments for VMS integrations, Cybersecurity protocols, and MDM setups across devices.
• Manage hardware inventory, device configurations, and laptop provisioning.
• Administer software licenses and manage relationships with IT suppliers and vendors.
• Standardize IT processes into clear guides and workflows for an international team across 6 countries.

Requirements

• 3–5 years of hands-on experience in IT service desk support or systems administration.
• Practical experience with MDM tools, CRM systems, and SaaS applications.
• Ability to translate technical jargon into plain English for non-technical colleagues.
• Experience in vendor management and software license tracking.
• Fluent English proficiency.
• Based near the Ticino hub (Switzerland).

Nice to have

• Fluency in Italian and/or German.
• Experience working in an MSP or fast-paced tech environment.

Culture & Benefits

• High visibility role with complete ownership of internal IT support.
• Opportunity to collaborate with business leads across 6 different countries.
• Fast-moving, international team culture focused on execution.
• Company swag.