Junior Customer Success Manager (Fintech)

TL;DR

Junior Customer Success Manager (Fintech): Managing and growing relationships with key clients in the compliance and trust infrastructure space with an accent on technical and business success. Focus on identifying growth opportunities, delivering training, and collaborating across internal teams to ensure client goal achievement.

Location: Remote (Global)

Company

hirify.global is the first AI-powered trust infrastructure for compliance operations at scale, specializing in identity verification, fraud prevention, and risk workflows.

What you will do

• Manage clients across technical, business, and product levels to ensure they achieve their goals.
• Build and expand relationships with key client stakeholders.
• Identify potential challenges and growth opportunities within the client base.
• Conduct training sessions and webinars for clients.
• Facilitate the rollout and adoption of new product features.
• Collaborate as the client's representative with Sales, Solution Architects, Product, Legal, and Marketing teams.

Requirements

• Prior experience as a Customer Success Manager, Account Manager, or Project Manager within the crypto, fintech, or payments sectors.
• Proficiency in Google Sheets and MS Excel.
• Strong analytical skills and a proactive approach to problem-solving.
• Basic understanding of KYC processes is a significant advantage.

Culture & Benefits

• Remote-first, trust-based culture with true flexibility and no mandatory office hours.
• Fair, transparent market-based pay with performance bonuses up to 20% and uncapped upsell/cross-sell bonuses.
• Comprehensive benefits package including 401(k) with 4% match and full medical, dental, and vision coverage.
• Generous time off including 20 vacation days, 10 flexible days, 7 sick days, and mandatory winter breaks.
• Dedicated professional growth through personal development plans and covered industry events.
• Global environment with fully funded periodic in-person team offsites.

Hiring process

• TA screening.
• Practical assignment.
• Interview with the Regional Director and Regional Head of CSM.
• Final interview with the Global CSM Director.