ICT Administrator III – Contact Center Operations with Active German (B1)

Location: Košice, Slovakia. Remote work is available only from within Slovakia due to European taxation regulations.

Salary: Negotiable base salary, variable compensation, and other financial benefits. Base salary starts at €1,150 gross per month.

Company

hirify.global provides information and communication technology services and employs more than 3,900 people in the Košice region.

What you will do

• Monitor customer environments and create, manage, prioritize, and resolve incidents, problem tickets, change requests, and delivery orders.
• Provide 2nd- and 3rd-level operational support while meeting defined SLAs, KPIs, and internal processes.
• Investigate incident root causes and initiate corrective and service-improvement actions.
• Plan, test, implement, document, and review complex changes, escalating deviations when required.
• Act as a technical lead and single point of contact for a customer, service area, or technology.
• Coordinate internal and vendor support, maintain documentation, train colleagues, and participate in on-call support.

Requirements

• Completed secondary education and at least 2 years of experience in ICT application operation and management.
• English at B2 level and German at B1 level are required.
• Strong knowledge of Windows and Linux, with experience in SQL databases.
• Interest in network and cloud technologies, analytical thinking, and effective communication skills.
• Ability to work collaboratively, share knowledge, and follow operational procedures and escalation standards.
• Availability for on-call duties and independent troubleshooting within the defined area of expertise.

Nice to have

• Experience with session border controllers.

Culture & Benefits

• More than 25 benefits supporting work-life balance and personal well-being.
• Financial benefits and variable compensation.
• Learning and development benefits.
• Health and sports benefits.
• Family and work-life balance benefits.