Technical Support Analyst – Workstation Support Analyst

Location: Seoul, South Korea; hybrid work with office attendance confirmed by the hiring manager

Company

hirify.global is a global payments technology company supporting transactions between consumers, merchants, financial institutions, and government entities.

What you will do

• Provide courteous second-level technical support for workstation, mobile, voice, video, conferencing, and audiovisual issues.
• Troubleshoot hardware, software, connectivity, endpoint security, Office 365, and unified communications incidents.
• Perform daily conferencing equipment checks, diagnostics, installations, and escalations to internal teams or third-party providers.
• Provision and prepare Windows and macOS workstations, loaners, mobile devices, telephony equipment, and related hardware.
• Prioritize incidents against service-level agreements and maintain accurate records in ServiceNow.
• Maintain deployed-asset data, create knowledge articles, and collaborate with network operations and other support groups.

Requirements

• At least 6 months of relevant experience or a bachelor's degree.
• Experience supporting and troubleshooting Windows 11, Microsoft 365, macOS, iOS, and Android.
• Intermediate networking connectivity knowledge and troubleshooting skills.
• Experience installing, configuring, and supporting local and LAN printers.
• Ability to triage audiovisual issues and support live events.
• Strong customer service, communication, prioritization, problem-solving, multitasking, and interpersonal skills.

Nice to have

• 2–4 years of experience supporting more than 100 users.
• Hands-on experience with PC, Mac, mobile, voice, video, and unified communications hardware and software.
• Familiarity with Power BI and Power Automate.

Culture & Benefits

• Work as part of a dynamic global end-user systems support team.
• Collaborate with technical teams to continuously improve operational support.
• Flexible hours and a customer-focused, team-oriented environment.