обновлено 12 дней назад
Services Engagement Director
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Services Engagement Director (SaaS/AI): Driving consultative services sales and complex customer engagements across Poland and the ECSEI region with an accent on value-based selling, strategic account planning, and AI-powered customer experience solutions. Focus on shaping large bids, negotiating contracts, influencing C-suite stakeholders, and managing opportunities from proposal through delivery completion.
Location: Poland, remote, with travel across Europe; up to 40% travel required
Company
Develops an AI-powered experience orchestration platform connecting people, systems, data, and AI for more personalized customer service and improved operational efficiency.
What you will do
- Lead consultative sales engagements focused on customer challenges, business outcomes, and value-driven solutions.
- Build and manage a pipeline of new services opportunities, meeting bookings and profitability targets.
- Drive complex bids from initial engagement through negotiation, statement of work creation, and contract signing.
- Collaborate with account executives, solution consultants, customer success managers, and project managers across the customer lifecycle.
- Build trusted advisor relationships with executive sponsors and senior stakeholders.
- Monitor delivery progress, manage escalations, maintain forecasts, and support successful project completion.
Requirements
- 5–7+ years of consultative or high-touch sales experience in IT or technology, with SaaS experience strongly preferred.
- Strong consultative selling, negotiation, influencing, presentation, listening, and relationship-building skills.
- Experience engaging C-level stakeholders and managing complex, high-stakes deals.
- Solid understanding of SaaS, cloud solutions, and the contact center or customer experience space.
- Experience with commercial and legal documentation, P&L, business modeling, valuation, and financial and legal due diligence.
- Fluent English and Polish required; willingness to travel up to 40%.
Nice to have
- Additional language skills.
- Customer experience domain knowledge.
Culture & Benefits
- Flexible-first working environment within a global organization.
- Mentorship, learning programs, leadership development, and education support.
- Paid volunteer time, August Free Fridays, and well-being resources.
- Benefits and programs tailored to regional employee and family needs.
- Opportunity to work with AI-powered technology used by more than 8,000 organizations worldwide.
Hiring process
- Application review by the talent acquisition and hiring teams.
- Zoom interview followed by meetings with the hiring manager and interview team.
- Most processes include no more than five interviews before final steps are confirmed.
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