Services Engagement Director (SaaS)

TL;DR

Services Engagement Director (SaaS): Driving consultative services sales and customer success for hirify.global Cloud across Poland and the ECSEI region with an accent on value-based selling, complex deal shaping, and executive relationship management. Focus on building strategic pipelines, leading end-to-end bids, negotiating high-stakes agreements, and articulating the business impact of AI in customer experience.

Location: Remote from Poland, with travel across Europe of up to 40%; Warsaw is listed as a flexible location.

Company

hirify.global provides an AI-powered experience orchestration platform that connects people, systems, data, and AI for more than 8,000 organizations worldwide.

What you will do

• Lead consultative, value-driven sales engagements and develop strategic business plans for assigned accounts and regions.
• Build and manage a pipeline of new services opportunities, maintaining accurate forecasts and exceeding bookings and profitability targets.
• Own complex bid processes from initial engagement through negotiation, SOW creation, shaping, and contract signing.
• Collaborate with Account Executives, Solutions Consultants, Customer Success Managers, and Project Managers across the customer lifecycle.
• Build trusted-advisor relationships with executive sponsors and senior stakeholders while presenting the hirify.global Cloud vision.
• Monitor delivery progress, support successful project outcomes, and act as an escalation point when needed.

Requirements

• 5–7+ years of consultative or high-touch sales experience in IT or technology, preferably SaaS.
• Experience succeeding in target-driven, high-pressure environments and managing complex, high-stakes negotiations.
• Strong understanding of SaaS, cloud solutions, and the contact center or customer experience space.
• Confidence presenting to C-level stakeholders, with strong communication, listening, influencing, and relationship-building skills.
• Experience with commercial and legal documentation, financial concepts, and financial and legal due diligence.
• Fluent English and Polish required; willingness to travel up to 40%.

Nice to have

• Additional language skills.
• Deeper customer experience knowledge.

Culture & Benefits

• Flexible-first working culture within a global organization.
• Opportunities for mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored family programs.
• Work on AI-powered technology operating at enterprise scale.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Most processes include no more than five interviews before final steps.