Payroll Support Hero (HR Tech)

Work format

hybrid

Work type

fulltime

Grade

junior

English

Country

Vacancy from Hirify Global, list of international tech companies
Plus is required to make matches and apply

Match & Cover letter

Plus required for matching with this vacancy

Job description

Text:

TL;DR

Payroll Support Hero (HR Tech): Providing professional phone and email support for SMB clients using payroll software with an accent on troubleshooting deductions, garnishments, and software integration. Focus on resolving complex payroll inquiries and ensuring seamless client operations.

Location: Hybrid in Utah (regular in-office presence required)

Company

A market-leading people intelligence platform that transforms HR through innovative software for small and medium-sized businesses.

What you will do

Provide exceptional email and phone support for payroll software clients.
Resolve inquiries regarding deductions, garnishments, and general software usage.
Research and implement solutions for challenging problems faced by clients.
Guide clients on integrating and utilizing the software for maximum efficiency.
Balance multiple client projects while maintaining high performance metrics.

Requirements

Must be based in Utah for hybrid work and mandatory in-office training.
Ability to handle phone conversations for up to 6 hours per day.
Strong passion for customer care and ensuring high client satisfaction.
Typing speed of 60+ words per minute.
Ability to learn new software applications quickly and multi-task effectively.
Clear and concise communication skills in both written and verbal forms.

Culture & Benefits

Comprehensive health, life, and disability insurance.
Generous leave policies including 4 weeks vacation, 12 company holidays, and parental leave.
401k plan with up to 6% company match.
$2000 Paid-Paid Vacation bonus.
EAP support provided through Headspace.

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