Payroll Support Hero (Payroll Software)

Location: Utah, United States; hybrid, with regular in-office days each week and in-office training for approximately two weeks during the training and ramping period.

Company

hirify.global builds a people intelligence platform and HR software for businesses, including payroll capabilities.

What you will do

• Provide email and phone support for small and medium-sized business clients using the payroll software.
• Answer questions about deductions, garnishments, payroll processing, tax liabilities, and benefit deductions.
• Research and resolve challenging and complex client payroll and software issues.
• Help clients integrate and use the software effectively.
• Serve as the primary contact for payroll inquiries while meeting performance metrics and maintaining client satisfaction.
• Work Monday through Friday without weekend shifts.

Requirements

• Comfort with phone conversations for up to six hours per day.
• Passion for customer care and ability to support high levels of client satisfaction.
• Clear and concise written and verbal communication.
• Strong attention to detail.
• Tech-savvy approach and ability to learn various software applications quickly.
• Ability to multitask throughout the day.
• Typing speed of at least 60 words per minute.
• Availability for in-office training during the approximately two-week training and ramping period, dependent on performance.
• Employment is contingent on passing a background check and credit check.

Nice to have

• Prior payroll experience is welcome but not required.

Culture & Benefits

• People-focused, open, genuine, supportive, and values-driven work culture.
• Comprehensive health, life, and disability insurance.
• Four weeks of vacation, 12 company holidays, parental leave, and volunteer time off.
• 401(k) plan with up to a 6% company match.
• $2,000 paid vacation bonus.
• Employee Assistance Program through Headspace and professional development opportunities.