Intermediate Support Engineer (DevSecOps)

TL;DR

Intermediate Support Engineer (DevSecOps): Resolving complex technical issues for Self-managed and SaaS customers with an accent on Linux system administration, bug reproduction, and codebase contributions. Focus on troubleshooting performance problems, developing support tools, and collaborating with engineering teams to fix bugs.

Location: Remote, United Kingdom

Company

hirify.global is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity and accelerate digital transformation.

What you will do

• Resolve technical issues for Self-managed and SaaS customers via Zendesk, merge requests, and video conferencing.
• Collaborate with Product, Development, and Infrastructure teams to fix bugs and shape the product roadmap.
• Contribute directly to the source code and create updated technical documentation.
• Participate in regular on-call rotations for weekday and weekend emergency support.
• Develop internal automation tools for troubleshooting and log analysis.
• Support the hiring process by reviewing applications and conducting interviews.

Requirements

• Experience managing the full customer support lifecycle from triage to resolution.
• Strong Linux systems administration knowledge (LFCE or RHCE equivalent).
• Ability to use scripting languages (Ruby or Bash) and MVC frameworks (Ruby on Rails).
• Proficiency with Git, CI/CD, and DevOps methodologies.
• Familiarity with Kubernetes and Serverless technologies.
• Must be based in the United Kingdom.

Culture & Benefits

• All-remote and asynchronous work environment.
• Flexible Paid Time Off and parental leave.
• Equity compensation and Employee Stock Purchase Plan.
• Dedicated budget for growth and professional development.
• Home office equipment support.