updated 2 months ago
Intermediate Support Engineer (DevSecOps)
Vacancy from Hirify Global, list of international tech companiesPlus is required to make matches and apply
Match & Cover letter
Plus required for matching with this vacancy
Job description
Text:
TL;DR
Intermediate Support Engineer (DevSecOps): Resolving complex technical issues for Self-managed and SaaS customers with an accent on Linux system administration, bug reproduction, and codebase contributions. Focus on troubleshooting performance problems, developing support tools, and collaborating with engineering teams to fix bugs.
Location: Remote, United Kingdom
Company
is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity and accelerate digital transformation.
What you will do
- Resolve technical issues for Self-managed and SaaS customers via Zendesk, merge requests, and video conferencing.
- Collaborate with Product, Development, and Infrastructure teams to fix bugs and shape the product roadmap.
- Contribute directly to the source code and create updated technical documentation.
- Participate in regular on-call rotations for weekday and weekend emergency support.
- Develop internal automation tools for troubleshooting and log analysis.
- Support the hiring process by reviewing applications and conducting interviews.
Requirements
- Experience managing the full customer support lifecycle from triage to resolution.
- Strong Linux systems administration knowledge (LFCE or RHCE equivalent).
- Ability to use scripting languages (Ruby or Bash) and MVC frameworks (Ruby on Rails).
- Proficiency with Git, CI/CD, and DevOps methodologies.
- Familiarity with Kubernetes and Serverless technologies.
- Must be based in the United Kingdom.
Culture & Benefits
- All-remote and asynchronous work environment.
- Flexible Paid Time Off and parental leave.
- Equity compensation and Employee Stock Purchase Plan.
- Dedicated budget for growth and professional development.
- Home office equipment support.
Be careful: if the employer asks you to log into their system using iCloud/Google, send codes/passwords, or run code/software, don't do it - these are scammers. Always click "Report" or contact support. More in guide →
'%3e%3cpath%20d='M12%201C18.0751%201%2023%205.92487%2023%2012C23%2012.7124%2022.9292%2013.4083%2022.7998%2014.083H20.7549C20.8386%2013.7295%2020.9026%2013.3683%2020.9434%2013H16.9668C16.9433%2013.3631%2016.9061%2013.7242%2016.8574%2014.083H14.834C14.8899%2013.7247%2014.9329%2013.3636%2014.96%2013H9.03906C9.11209%2013.9829%209.2938%2014.9489%209.57422%2015.8828V20.5498C8.08989%2018.3055%207.20795%2015.7048%207.0332%2013H3.05664C3.46386%2016.6831%206.09294%2019.6925%209.57422%2020.665V22.7275C4.66665%2021.6226%201%2017.2413%201%2012C1%205.92487%205.92487%201%2012%201ZM9.66602%203.30664C6.13881%204.25125%203.46746%207.28435%203.05664%2011H7.0332C7.21166%208.23812%208.12427%205.58281%209.66602%203.30664ZM12%203.51562C10.2751%205.65021%209.24348%208.26166%209.04004%2011H14.9609C14.7575%208.26162%2013.7249%205.65023%2012%203.51562ZM14.333%203.30664C15.8749%205.58292%2016.7883%208.23793%2016.9668%2011H20.9434C20.5325%207.28403%2017.8607%204.25097%2014.333%203.30664Z'%20fill='%2378716c'/%3e%3cpath%20d='M20.581%2022.5121C19.9442%2022.5121%2019.4078%2022.3882%2018.9718%2022.1403C18.5389%2021.8925%2018.2111%2021.5475%2017.9884%2021.1052C17.7657%2020.6629%2017.6543%2020.15%2017.6543%2019.5666V15.7836H19.5552V19.6701C19.5552%2020.0308%2019.643%2020.299%2019.8187%2020.4747C19.9975%2020.6472%2020.2516%2020.7335%2020.581%2020.7335C20.9072%2020.7335%2021.1581%2020.6472%2021.3338%2020.4747C21.5095%2020.299%2021.5973%2020.0308%2021.5973%2019.6701V15.7836H23.5076V19.5666C23.5076%2020.1469%2023.3963%2020.6582%2023.1735%2021.1005C22.9508%2021.5428%2022.6215%2021.8894%2022.1854%2022.1403C21.7526%2022.3882%2021.2177%2022.5121%2020.581%2022.5121Z'%20fill='%2378716c'/%3e%3cpath%20d='M11.127%2022.3709V15.7836H13.9219C14.4363%2015.7836%2014.8849%2015.8636%2015.2676%2016.0235C15.6534%2016.1835%2015.9514%2016.4172%2016.1616%2016.7246C16.3749%2017.0289%2016.4815%2017.399%2016.4815%2017.8351C16.4815%2018.155%2016.4251%2018.4358%2016.3121%2018.6773C16.1992%2018.9188%2016.0486%2019.1227%2015.8604%2019.289C15.6722%2019.4552%2015.4652%2019.5854%2015.2393%2019.6795L16.8673%2022.3709H14.6277L13.3949%2020.103H13.0279V22.3709H11.127ZM13.0279%2018.6067H13.7242C13.9846%2018.6067%2014.1885%2018.5597%2014.3359%2018.4656C14.4865%2018.3715%2014.5618%2018.2052%2014.5618%2017.9668C14.5618%2017.7253%2014.4865%2017.559%2014.3359%2017.468C14.1885%2017.3739%2013.9877%2017.3269%2013.7337%2017.3269H13.0279V18.6067Z'%20fill='%2378716c'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_162_130'%3e%3crect%20width='24'%20height='24'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e "This vacancy is from Hirify.Global list")