Social Media Community Manager (Energy)

TL;DR

Social Media Community Manager (Energy): Building and managing engaging organic social content across multiple channels and energy brands with an accent on community engagement, creative development, and channel growth. Focus on planning disruptive campaigns, optimizing performance through analytics and A/B testing, and coordinating reactive content across fast-moving stakeholder environments.

Location: Hybrid role based in London, UK, with travel to other sites when required.

Company

An energy company focused on customer experience, inclusive employment, and developing consumer-facing brands.

What you will do

• Own content planning, scheduling, publishing, and curation across LinkedIn, Instagram, TikTok, Facebook, YouTube, Twitter, Reddit, and Spotify.
• Develop social copy and collaborate with creative teams on image and video content.
• Manage online communities, reactive content, social listening, and engagement initiatives with consumer service teams.
• Optimize acquisition, reach, engagement, and customer sentiment through organic tactics, reporting, and A/B testing.
• Produce monthly channel performance reports with analysis and recommendations.
• Work with paid media, business stakeholders, and external contributors to identify growth opportunities and manage blog or influencer content.

Requirements

• Experience managing social media campaigns from strategy through implementation, including channel growth and community engagement.
• Strong long-form and short-form copywriting skills with the ability to adapt content for different brands and audiences.
• Excellent knowledge of social media formats, specifications, regulations, management tools, and reporting; Hootsuite experience is desirable.
• Ability to analyze insights, report on social KPIs, and use testing to improve performance.
• Creative brand development experience, consistent application of brand tone of voice, and high attention to detail in British and American English usage.
• Autonomy, strong organization, stakeholder collaboration, and the ability to manage multiple workstreams at pace.

Nice to have

• Experience managing influencers.
• Experience with startup brands or sub-brands.

Culture & Benefits

• Hybrid and family-friendly working policies with flexibility discussed around individual needs.
• 26 days of annual leave plus bank holidays, pension, life cover, bonus opportunities, and flexible benefits with tax and National Insurance savings.
• Parental leave, fertility-friendly and menopause-friendly support, and inclusive workplace programs.
• Development programs, talent networks, and support for professional growth.
• Customer-focused culture in which employees, including executives, regularly support customers directly.
• Successful candidates must complete a basic DBS check.