Technical Support Specialist (IoT)

TL;DR

Technical Support Specialist (IoT): Diagnosing and resolving technical hardware and software issues for the Myhirify.global platform and GO devices with an accent on connectivity, installation, and database configuration. Focus on providing technical expertise in SQL, Python, and Big Query to support partners and customers in the Dutch market.

Location: Hybrid in Lisbon, Portugal

Company

hirify.global is a global leader in IoT and connected transportation, providing web-based analytics to help businesses manage their fleets and improve safety and sustainability.

What you will do

• Diagnose and resolve technical hardware and software issues involving connectivity and installation for GO devices and the Myhirify.global platform.
• Provide technical expertise on database setup, user management, rules, reporting, and portal configuration.
• Support partners, customers, and internal sales teams via phone, chat, and email.
• Manage and deliver product service training directly to resellers and customers.
• Coordinate the return and exchange process for hirify.global devices and accessories.
• Report severe technical concerns and escalating issues to management.

Requirements

• 1-3 years of experience in technical customer support and troubleshooting.
• Fluency in Dutch and English is required.
• Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field.
• Working knowledge of SQL, Python, C#, or JavaScript, and experience with Google Big Query.
• Expert level Excel skills (pivot tables and reports).
• Ability to work a flexible schedule in a 24/7/365 operation.

Culture & Benefits

• Flexible hybrid working arrangements with home office reimbursement.
• Comprehensive medical and dental benefits for employees and their families.
• Employer pension contributions and co-pay tuition reimbursement.
• Electric vehicle purchase incentive program and subsidized fitness membership.
• Modern, state-of-the-art office environment in Lisbon.