Technical Support Agent (EV Charging)

Location: Office-based role; the company operates from locations in Bolzano/Bozen, Bergamo, Bologna, Munich, and Charlotte.

Total compensation: starting from €38,000 gross per year, including a 20% variable bonus based on goal achievement.

Company

hirify.global develops high-tech electric vehicle charging infrastructure and sustainable mobility solutions.

What you will do

• Provide technical support to customers, service partners, and field technicians through written cases and live troubleshooting calls.
• Diagnose and resolve Hypercharger issues using remote diagnostic tools, system logs, and technical documentation.
• Guide on-site technicians remotely during troubleshooting, maintenance, and repairs.
• Manage and prioritize technical cases according to customer impact and service-level agreements.
• Document cases, follow up on open issues, escalate unresolved problems, and improve troubleshooting procedures with internal teams.

Requirements

• Technical education or relevant experience in technical support, maintenance, field service, or a comparable technical role.
• Strong troubleshooting, analytical, problem-solving, communication, and organizational skills.
• Ability to work independently and as part of an international team while managing multiple priorities.
• Availability for a 24/7 shift-based support organization, including nights, weekends, and public holidays.
• Professional fluency in English and either German or French is mandatory.

Nice to have

• Experience with electrical systems, electronics, networking, ticketing systems, remote diagnostics, log analysis, or EV charging technology.

Culture & Benefits

• Innovative work environment focused on high-tech e-mobility projects.
• Opportunities for career advancement in a growing company.
• Further training opportunities and additional company benefits.
• Work in a dynamic environment where innovation, responsibility, and contribution to the final product are valued.