Support Specialist (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Support Specialist (SaaS): Providing internal and external technical support and backend configuration for B2B technology products with an accent on CRM and Marketing Automation integrations. Focus on troubleshooting API issues, optimizing campaign setups, and increasing product adoption through expert-led customer service.
Location: Hybrid in George Town, Pulau Pinang, Malaysia (minimum 3 days per week in-office)
Company
is a global leader in B2B technology that connects technology buyers and sellers through data-driven insights and digitally enabled services.
What you will do
- Provide technical support via written communication, phone, live chat, and video meetings for internal and external users.
- Perform backend system configuration and administrator-level setup for product services.
- Troubleshoot and support integrations between product services and customers' Marketing Automation and CRM applications.
- Maintain deep product knowledge to triage customer issues and identify process efficiencies.
- Document all customer interactions and resolutions using ticketing and issue tracking systems.
- Collaborate with Customer Success and Product teams to provide feedback and suggest system improvements.
Requirements
- Must be based in or able to work from George Town, Pulau Pinang, Malaysia.
- 1-3 years of experience in customer support, IT helpdesk, or technical support.
- Experience with SaaS platforms and ticketing systems such as Zendesk, Jira, or Salesforce Service Cloud.
- Proficiency with CRM systems (Salesforce, HubSpot, Dynamics) and Marketing Automation platforms (Marketo, Eloqua, Pardot).
- Basic knowledge of API troubleshooting and backend system administration.
- Degree in Computer Science, Information Systems, or equivalent technical experience.
Culture & Benefits
- Flexible work model with hybrid office attendance and the option to work from home.
- Professional development via bespoke training, mentoring, and unlimited access to LinkedIn Learning.
- Comprehensive wellbeing support, including private medical cover and EAP assistance.
- ShareMatch scheme allowing employees to become Informa shareholders with free matching shares.
- Strong community focus with volunteer days, charity match funding, and diversity networks.
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