Technical Support Engineer (Fintech)

TL;DR

Technical Support Engineer (Fintech): Providing technical support, consulting, and best practices for developers and merchants on post-integration issues with an accent on API troubleshooting and payment infrastructure. Focus on conducting test scenarios, configuring payment APIs, and developing technical documentation to ensure seamless global financial operations.

Location: Singapore or Kuala Lumpur

Company

Airwallex is a unified payments and financial platform that provides proprietary infrastructure and software for global businesses to manage accounts, payments, and treasury.

What you will do

• Support developers, merchants, and internal teams on post-integration issues via tickets and other communication channels.
• Conduct test scenarios for technical issues involving code, software, hardware, and endpoints.
• Install and configure test environments, payment APIs, and e-commerce products.
• Identify and communicate irregularities in product functionality and unexpected behaviors.
• Develop in-depth technical resources, including sample code, log search guides, and FAQs for customers.

Requirements

• Bachelor's degree in Computer Science or a relevant major.
• 2-5 years of experience in programming, technical support, or implementation.
• Excellent verbal and written communication skills in both English and Mandarin Chinese.
• Proficiency in at least one programming language: Python, Java, PHP, C#, JavaScript, or shell scripting.
• Strong experience with SQL, Web Technologies (HTTP/HTTPS), REST, JSON, and SOAP.
• Familiarity with logging tools such as Logstash, Kibana, and Graylog.

Nice to have

• Experience in the e-commerce, payment, or fintech industry.
• Familiarity with AliCloud or Google Cloud.

Culture & Benefits

• Opportunity to work in a high-growth environment at a company valued at US$11 billion.
• Culture of ownership, accelerated learning, and "founder-like energy".
• Collaborative global team across 27 offices worldwide.
• Encouragement to use AI to solve problems faster and work smarter.