After Sales Manager / Senior Manager (Bitcoin Mining)

TL;DR

After Sales Manager / Senior Manager (Bitcoin Mining): Leading and developing the after-sales service organization for mining hardware and AI cloud solutions with an accent on customer support operations, RMA, and field service delivery. Focus on driving operational excellence, optimizing mining rig performance, and mentoring technical support teams.

Location: Penang, Malaysia

Company

hirify.global is a world-leading technology company specializing in Bitcoin mining solutions and AI cloud capabilities.

What you will do

• Lead the after-sales service strategy for mining hardware and software solutions to ensure expert client support.
• Oversee installation follow-ups, performance optimization, and preventive maintenance schedules for mining rigs.
• Collaborate with engineering teams to troubleshoot complex hardware/software issues, including ASIC firmware and cooling systems.
• Develop and maintain a knowledge base of best practices for mining efficiency and equipment longevity.
• Build strong client relationships through regular performance reviews and proactive operational audits.
• Analyze service metrics such as uptime, hash rate, and energy consumption to identify improvement opportunities.

Requirements

• Bachelor's degree in Engineering, Business, Operations Management, or a related field.
• 8+ years of experience in after-sales service, customer support operations, or service delivery management.
• Proven experience leading service teams in hardware, data center, telecommunications, or semiconductor environments.
• Strong leadership, stakeholder management, and operational excellence skills.
• Experience managing customer escalations and service performance at an organizational level.
• Ability to articulate intricate technical observations into actionable insights for business units.

Culture & Benefits

• Inclusive environment with an open workspace and an exciting start-up spirit.
• Opportunity to network with industrial pioneers and impact the future of the digital asset industry.
• Culture of personal accountability, autonomy, and rapid professional growth.
• Access to training, mentoring, and developmental opportunities.
• Attractive welfare benefits.