Support Specialist (French Speaker)

TL;DR

Support Specialist (French Speaker): Providing technical assistance for Capture and Scouting solutions to clients across Europe with an accent on troubleshooting, diagnostics, and clear communication. Focus on resolving complex technical issues and acting as a bridge between customer needs and product development teams.

Location: Must be based in Barcelona, Spain, and available to work from the office at least three days per week.

Salary: €22,500–€37,500 EUR

Company

hirify.global is a global sports technology company providing video analysis and data solutions to coaches and athletes at all levels.

What you will do

• Provide technical support to clients via phone, video conference, and email.
• Troubleshoot and resolve technical issues related to Capture and Scouting solutions.
• Act as an internal advocate for customer needs by collaborating with product teams.
• Communicate complex technical solutions clearly to users with varying levels of expertise.
• Manage requests across multiple channels in a fast-paced environment.
• Work weekends as required by the support schedule.

Requirements

• Fluent in English and French.
• Must be based in Barcelona, Spain, and able to commute to the office.
• Available to work from the office at least three days per week.
• Experience in technical support or customer-facing roles.
• Strong problem-solving skills and ability to perform technical diagnostics.
• Availability to work weekends.

Nice to have

• Prior experience with Wyscout, Instat, or Focus cameras.
• Proficiency in additional languages.

Culture & Benefits

• Flexible vacation time and company-wide holidays.
• Support for professional development and career growth.
• Modern office environment with necessary tech provided.
• Employee Assistance Program and mental health resources.
• Inclusive culture with active employee resource groups.