Junior Account Manager Support

TL;DR

Junior Account Manager Support (Account Management/Customer Success): Supporting unmanaged accounts, resolving customer inquiries, and driving adoption of a travel and spend management platform with an accent on customer communication, prioritisation, and operational excellence. Focus on identifying growth opportunities, encouraging consistent platform usage, and improving processes across a high volume of customer interactions.

Location: Hybrid in Barcelona, with in-person work three days per week and residence within commuting distance of a hirify.global hub required.

Company

hirify.global is a SaaS platform for business travel and spend management, helping more than 10,000 companies automate travel bookings, expenses, and invoice processing.

What you will do

• Respond to customer inquiries submitted to the Account Management team.
• Support unmanaged accounts across subscription types and company sizes.
• Assist Account Managers with managed-account tasks and customer support materials.
• Engage customers to increase platform usage, adoption, and consistent travel booking through hirify.global.
• Identify high-potential accounts that may benefit from advanced solutions or upgraded subscriptions.
• Suggest process improvements that enhance customer experience and team workflows.

Requirements

• Proficient spoken and written English required.
• Strong organisational and time management skills.
• Excellent written communication and the ability to manage multiple requests in a fast-paced environment.
• Proactive problem-solving mindset and creative approach to improving customer engagement.
• Interest in starting or growing a career in Account Management or Customer Success.
• Enjoyment of customer-facing work and resolving customer problems.

Nice to have

• Dutch language skills.

Culture & Benefits

• IRL-first hybrid work model with three days per week in person.
• Competitive compensation with equity ownership.
• Vacation days, public holidays, private healthcare or gym allowance, and life insurance.
• Wellbeing support with therapy and coaching sessions for employees and their loved ones.
• Up to 20 work-from-anywhere days per year and flexible compensation options.
• Paid parental leave, volunteering time, language lessons, and a fully paid sabbatical after five years.