Temporary Bilingual Call Center Universal Agent (Retail)

TL;DR

Bilingual Call Center Universal Agent (Retail): Handling customer inquiries via phone, email, and chat to resolve issues and optimize sales with an accent on bilingual communication and customer satisfaction. Focus on identifying customer needs, managing data documentation, and maximizing upsell opportunities.

Location: Must reside in Canada

Salary: $18.50/hr

Company

The largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands.

What you will do

• Handle customer inquiries accurately via phone, email, and chat based on business needs.
• Resolve customer complaints and escalate complex issues to lead agents for resolution.
• Educate customers on products to maximize upsell and cross-sell opportunities.
• Maintain accurate customer data and detailed documentation of interactions in Contact Center systems.
• Participate in individual and team training sessions to stay current with best practices.

Requirements

• Must reside in Canada.
• Must speak French Canadian and English.
• Minimum 6+ months of customer service experience.
• Ability to work independently and adhere to a schedule that includes weekends and holidays.
• Strong written and verbal communication skills.

Nice to have

• Experience in Call centers, Retail, or E-commerce.
• Technical aptitude.

Culture & Benefits

• Equipment provided, including laptop, mouse, headset, and extra monitor.
• 30% employee discount and additional perk programs.
• Career development tools including Carter’s University and mentorship programs.
• Inclusive and innovative work environment guided by core values.