Patient Success Representative (Healthcare)

TL;DR

Patient Success Representative (Healthcare): Supporting patients by handling outbound calls, creating medical supply orders, and resolving order-related issues with an accent on customer service, accuracy, and high-volume phone operations. Focus on managing 100+ daily calls, navigating multiple systems, and meeting strict productivity, quality, attendance, and sales targets.

Location: Fully remote within the United States, with preference for candidates in the CST or MST time zones. The role follows a fixed Monday–Friday schedule, with shifts between 9:00 a.m. and 9:00 p.m. CST. Training is held during the first 30 days from 8:00 a.m. to 4:30 p.m. CST.

Salary: $17 per hour, with an additional differential for Spanish bilingual proficiency.

Company

hirify.global by ResMed is a healthcare technology company providing solutions and services that support patients and medical care.

What you will do

• Handle a high volume of primarily outbound calls to help patients receive essential healthcare supplies.
• Create and submit patient orders, update accounts, and maintain accurate data across multiple systems.
• Collaborate with internal teams to resolve patient and order-related issues.
• Meet productivity, quality, service, attendance, order accuracy, and sales-per-hour targets.
• Deliver clear, patient-focused service and support positive therapy experiences.

Requirements

• High school diploma and at least one year of customer service and/or sales experience.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to handle 100+ calls per day with an average talk time of four minutes.
• Detail-oriented approach with accurate data entry and order management skills.
• Self-motivation, adaptability, troubleshooting ability, and comfort navigating changing priorities.
• A HIPAA-compliant home workspace and hardwired Ethernet connection with at least 30 Mbps download and 20 Mbps upload are required; satellite, cellular, and 5G connections are not supported.

Culture & Benefits

• Fully remote work environment with a fixed schedule and limited flexibility.
• Comprehensive medical, dental, and vision benefits.
• 401(k) plan with company match.
• Paid time off and company holidays.
• Career growth opportunities within a global healthcare technology organization.
• Camera use and unmuted microphones are required throughout training sessions.

Hiring process

• Complete a brief internet speed test during the interview process.
• Begin a 30-day weekday training program after the September 21, 2026 start date.