Customer Support Specialist, EMEA (AI)

TL;DR

Customer Support Specialist, EMEA (AI): Supporting investment and finance professionals using hirify.global’s AI platform through chat and email, with an accent on issue resolution, client communication, and scalable support operations. Focus on diagnosing root causes, improving workflows, automating support processes, and translating client feedback into product improvements.

Location: London, United Kingdom

Company

hirify.global develops enterprise AI products that transform financial workflows for investment banks, private equity funds, and investment firms.

What you will do

• Manage day-to-day customer queries through chat and email while meeting resolution targets and SLAs.
• Diagnose issues, identify root causes, and provide clear workarounds to clients and teammates.
• Identify process improvements and automation opportunities to increase support efficiency and scalability.
• Collaborate with Customer Support Managers to build and scale support operations for hirify.global’s growing client base.
• Partner with Product, Engineering, Sales, and Post-Sales teams to share support context and client feedback.

Requirements

• At least 1 year of experience in customer support or user operations within a B2B SaaS or technology environment.
• Strong organizational and prioritization skills for ambiguous environments and high-volume support queues.
• Excellent verbal and written communication skills with strong attention to detail.
• Analytical mindset and experience using data to inform operational decisions.
• Excellent English communication skills required.
• Interest in AI, technology, and financial markets, with a passion for delivering high-quality customer experiences.

Culture & Benefits

• Opportunity to join an early-stage, fast-growing company and help shape a future support team.
• Work alongside specialists in AI and finance on a technically demanding product.
• Significant ownership over support operations and direct influence on product improvements.
• Fast-paced, collaborative environment emphasizing autonomy, curiosity, organization, and operational excellence.
• Opportunity to work on AI products used by leading financial institutions.