Spanish/Russian Customer Support Specialist

Location: Lisbon, Portugal

Company

hirify.global is developing an in-house technological ecosystem and live platform for the iGaming industry, while expanding its product line.

What you will do

• Respond to players through live chat, email, and messengers while maintaining fast response times and high-quality communication.
• Assist with deposits and withdrawals, investigate stuck transactions, and escalate payment cases.
• Support players through KYC verification and review documents according to internal guidelines.
• Explain bonus terms, wagering requirements, and promotions while handling conflict situations.
• Record bugs and complex cases, escalate them to Risk, Payments, and Tech Support, and share recurring player feedback.

Requirements

• At least 1 year of customer support or customer service experience in iGaming.
• Strong written communication skills and a friendly tone.
• Willingness to work night and weekend shifts.
• Ability to multitask across multiple chats and remain calm and detail-oriented during conflicts.
• Spanish and Russian language support is required for the role.

Nice to have

• Portuguese or Russian language skills.

Culture & Benefits

• Flexible working hours between 08:00 and 18:00.
• Wellbeing initiatives focused on connection and positive employee experience.
• Yearly training budget and ongoing professional and personal development opportunities.
• Career growth opportunities with clear progression paths.
• Up to 21 days of holiday leave, 5 days of sick leave, and additional special leave days.