Spanish/Russian Customer Support Specialist (iGaming)

Location: Lisbon, Portugal

Company

hirify.global is an ambitious product building its own technological ecosystem and in-house platform in the iGaming space.

What you will do

• Respond to players via live chat, email, and messengers, maintaining high communication quality and fast response times.
• Assist with deposits and withdrawals, investigating stuck transactions and coordinating with the payments team.
• Support players through the KYC verification process and review documentation according to internal guidelines.
• Explain bonus terms, wagering requirements, and promotions while handling conflict situations.
• Document bugs and complex cases for escalation to Risk, Payments, and Tech Support teams.
• Collect and communicate frequent player pain points and feedback to the internal team.

Requirements

• At least 1 year of experience in customer support within the iGaming industry.
• Proficiency in Spanish and Russian languages.
• Strong written communication skills and a friendly, professional tone.
• Willingness to work in shifts, including nights and weekends.
• Ability to multitask across multiple simultaneous chats efficiently.
• Calmness and high attention to detail when resolving conflict situations.

Nice to have

• Proficiency in Portuguese.

Culture & Benefits

• Flexible working hours between 08:00 and 18:00.
• Yearly training budget and ongoing professional development opportunities.
• Clear career growth and progression paths within the organization.
• Up to 21 days of annual holiday leave and 5 days of sick leave.
• Special leave for personal events such as weddings or bereavement.
• Wellbeing initiatives focused on positive employee experience and connection.