Inside Sales Manager

Location: United States

Company

John Crane, a business of hirify.global, provides mission-critical flow control solutions for energy and process industries, including mechanical seals, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

What you will do

• Lead and develop the Internal Sales function as an extension of the external sales organization.
• Manage onboarding, training, competency development, and the team skills matrix.
• Oversee technical and commercial evaluation of customer enquiries, purchase orders, quotes, order entry, and contract reviews.
• Coordinate activities across Sales, Engineering, Aftermarket, Orderbook, and external sales teams.
• Drive cross-sell and upsell opportunities, revenue alignment, process improvement, and customer satisfaction.
• Resolve escalated customer and inter-company technical or commercial issues while maintaining accurate customer, pricing, and transaction data.

Requirements

• Associate degree or 10 years of relevant experience; high school diploma or equivalent required.
• At least 5 years of customer service experience.
• At least 2 years of experience leading employees with direct reports.
• Ability to interpret technical drawings and specifications and accurately enter customer orders.
• Experience with Microsoft Excel, Word, email, and multi-channel customer communication.
• Strong verbal and written communication skills.

Nice to have

• Experience working with an ERP system.

Culture & Benefits

• Work within a global organization operating across more than 50 countries.
• Inclusive environment grounded in equality, ethics, and respect for diverse perspectives.
• Employment consideration is provided without regard to legally protected characteristics.