Smart Locker Support Agent (Part - time)

TL;DR

Smart Locker Support Agent (Customer Support): Providing technical and operational assistance to users of smart locker services with an accent on rapid issue resolution and high-quality customer service. Focus on diagnosing technical root causes, guiding users through operational hurdles, and maintaining detailed documentation of resolutions.

Location: Yerevan, Armenia

Company

hirify.global provides smart locker services and infrastructure.

What you will do

• Handle incoming calls, messages, and inquiries regarding smart locker services.
• Diagnose root causes of customer issues and provide timely, effective solutions.
• Remotely guide customers through technical and operational challenges.
• Document all customer interactions and resolutions in internal systems.
• Escalate complex technical issues to the appropriate internal teams.
• Collaborate with Technical and Operations departments to ensure prompt resolution.

Requirements

• Excellent proficiency in Armenian, English, and Russian (written and oral).
• Experience with online shopping.
• Ability to remain calm and professional when dealing with stressed customers.
• Strong analytical thinking and problem-solving skills.
• Fast learning ability and a tech-savvy mindset.
• Location: Must be based in Yerevan, Armenia.

Culture & Benefits

• Permanent employment term.
• Opportunity to be a key part of a customer support team in a technical domain.
• Collaborative environment working across different internal teams.