German-Speaking Customer Service Agent (Ecommerce)

TL;DR

German-Speaking Customer Service Agent (Ecommerce): Providing live chat support for a European consumer brand in the drinks space with an accent on order resolution and brand representation. Focus on handling customer enquiries during high-traffic campaign peaks and ensuring high satisfaction levels.

Location: Fully remote (Work from anywhere)

Company

hirify.global connects exceptional global talent with innovative technology and lifestyle companies worldwide.

What you will do

• Handle customer enquiries and complaints via live chat professionally and promptly in German.
• Manage fluctuating workloads during monthly campaigns and seasonal peaks, such as Black Week and the pre-Christmas period.
• Resolve customer issues with empathy and efficiency to ensure a positive brand experience.
• Represent the brand's voice accurately across every written interaction.
• Identify recurring issues or patterns and flag them to the wider team for improvement.
• Collaborate with internal teams to resolve customer issues end-to-end and maintain accurate records.

Requirements

• Native or near-native German speaker (C2) is a firm requirement.
• Excellent written German communication skills (clear, warm, and professional).
• Prior experience in an ecommerce environment.
• Background in customer-facing communication (chat, email, or phone).
• Availability for on-demand scheduling with a guaranteed baseline of 40–60 hours per month.
• Ability to work independently and reliably in a remote environment.

Culture & Benefits

• Fully remote position with the ability to work from anywhere.
• Guaranteed baseline of 40–60 hours per month, with opportunities for additional hours during peaks.
• Flexible scheduling within campaign windows.
• Paid annual leave.
• Exposure to a fast-moving, high-growth European consumer brand.
• Access to a professional community of over 25,000 global professionals.