Customer Support Representative (Gamedev)

TL;DR

Customer Support Representative (Gamedev): Assisting gamers and partners with payment and purchase issues with an accent on multilingual support and troubleshooting. Focus on resolving complex user inquiries, collaborating with game developers, and ensuring system performance stability.

Location: Remote (Russia)

Company

hirify.global is a global commerce company providing tools and services to help video game developers fund, distribute, market, and monetize their games.

What you will do

• Assist players with payment and purchase issues across various communication channels such as email and live chat.
• Provide high-quality support in English and Russian to ensure players and partners feel heard.
• Collaborate with game developers and internal teams to resolve issues and improve player experiences.
• Handle multilingual requests, identifying and troubleshooting problems efficiently.
• Monitor system performance and escalate technical issues to relevant departments.
• Provide timely updates on support cases within a team environment.

Requirements

• Fluent English and Russian (spoken and written).
• Willingness to work a 2x2 schedule with night shifts.
• Strong problem-solving skills and a passion for helping people.
• Ability to multitask and absorb large amounts of information quickly.
• Capable of explaining complex concepts clearly to users and teammates.
• Fresh graduates are welcome to apply.

Nice to have

• Prior experience in customer support roles.
• Proficiency in additional foreign languages.
• Proactive mindset and ability to find creative solutions to user challenges.

Culture & Benefits

• Equipment: New Mac laptop and all necessary hardware provided.
• Toolstack: Access to Google Workspace, Atlassian, Jira, and Slack.
• Professional Growth: Paid training and opportunities to attend specialized conferences.
• Health: Comprehensive health and dental insurance.
• Flexibility: Flexible working options and a no-dress-code policy.
• Perks: Access to a corporate library and a modern office environment.