Customer Success Manager (Insurance)

TL;DR

Customer Success Manager (Insurance): Optimizing the customer experience lifecycle and managing post-sales implementation for Insurance Indirect partners with an accent on driving adoption, retention, and value realization. Focus on coordinating cross-functional internal teams and serving as a trusted adviser to align product roadmaps with partner needs.

Location: Remote (Must be based in the USA), Atlanta

Salary: $133,770 – $160,000

Company

hirify.global is a global data, analytics, and technology company that helps financial institutions and government agencies make critical decisions with greater confidence.

What you will do

• Proactively drive adoption, usage, net retention, and renewals for complex insurance partnerships.
• Act as the primary internal coordinator across the partner and end-customer journey.
• Create collaboration and success plans to monitor and maintain partnership health.
• Educate partners on the business value of solutions and assist in GTM campaigns.
• Partner with Relationship Managers to prepare and conduct quarterly business reviews.
• Utilize voice of the customer and partner to inform future product roadmaps.

Requirements

• 7-10 years of customer-facing experience in management consulting, customer success, or account management.
• Must be based in the United States (eligible for 401k and US healthcare).
• Experience working with complex, multi-divisional, and multi-geographical customers.
• Bachelor's degree in a related discipline or equivalent experience.
• Strong understanding of market segments and data trends, ideally in the insurance industry.
• Proven ability to create structure in ambiguous situations and solve problems creatively.

Nice to have

• Master's or advanced degree.
• Direct experience within the insurance industry.

Culture & Benefits

• Comprehensive compensation and healthcare packages.
• 401k matching.
• Paid time off.
• Organizational growth potential via an online learning platform with guided career tracks.