Customer Success Advisor (Hosting)

TL;DR

Customer Success Advisor (Hosting): Managing customer relationships and providing technical guidance for domain and hosting services with an accent on consultative support and customer experience. Focus on resolving technical queries, optimizing onboarding, and translating customer feedback into service improvements.

Location: Hybrid: Must be based in Budapest, Hungary (office attendance required with home office options 5–10 times per month).

Company

Websupport (part of the international hirify.global group) provides accessible domain, hosting, and server services for businesses and individuals.

What you will do

• Communicate with customers in Hungarian and English via email, chat, and phone as the first point of contact.
• Identify customer goals and provide practical, consultative solutions to meet their needs.
• Provide proactive support by recommending relevant services and technical solutions.
• Handle general inquiries and escalate complex technical cases to appropriate specialized teams.
• Support the onboarding and training of new team members to develop their knowledge.
• Collect customer feedback and share it with development teams for service improvement.

Requirements

• Excellent written and verbal Hungarian and confident English communication skills.
• Previous experience in customer-facing roles (online, phone, or in-person).
• Must be able to work from the Budapest office with shifts between 7:30 a.m. and 6:20 p.m.
• At least a secondary school qualification.
• Business-oriented mindset with a clear, empathetic, and customer-focused approach.
• Basic computer skills and proficiency with digital tools.

Nice to have

• Familiarity with technical terms such as HTML, PHP, IMAP, and SMTP.
• Experience in consulting, customer relations, or sales support.
• Enthusiasm for the IT industry and a drive for continuous learning.

Culture & Benefits

• Stable and secure employment within a reliable international corporate background.
• Modern, well-equipped office environment with strong technical infrastructure.
• Flexible working arrangements with home office opportunities 5–10 times per month.
• Professional growth through continuous learning and English language courses.
• Inclusive community with company events and well-being benefits including AYCM SportPass.