Senior Agent, Customer Service (Polish Speaker) (Web3)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Senior Agent, Customer Service (Web3): Handling real-time customer inquiries and problem resolution for a leading crypto exchange with an accent on multilingual support and cross-functional collaboration. Focus on maintaining high service standards, resolving complex user issues, and improving product experience through feedback loops.
Location: Hybrid (Budapest, Hungary)
Company
OKX is a leading crypto exchange and developer of OKX Wallet, providing millions of users and institutions access to crypto trading and decentralized applications.
What you will do
- Address customer inquiries and resolve problems in real-time via live chat, email, and voice.
- Collaborate with product managers and marketing teams to address complaints and provide product feedback.
- Maintain deep expertise in company products to communicate effectively with global customers.
- Establish and nurture strong relationships with company partners and external stakeholders.
- Escalate complex or unresolved queries to Level 2 support and operations management.
Requirements
- Diploma in finance, customer service, linguistics, crypto-related studies, or a related field.
- At least 2 years of experience in language-related roles (translation, interpretation, or localization).
- Fluency in Polish (spoken and written).
- High level of English language proficiency.
- Willingness to work according to a 24/7 operational schedule.
- Strong interpersonal skills and the ability to remain composed under pressure.
Nice to have
- Familiarity with cryptocurrency and the fintech industry.
- Working knowledge of CRM tools, such as Zendesk.
- Proficiency with MacOS, Lark, Microsoft Office, and G-Suite.
Culture & Benefits
- Competitive remuneration package and yearly performance bonuses.
- Excellent growth and promotion prospects with mentoring and training programs.
- Employee engagement, recognition, and appreciation programs.
- Diverse multinational working environment with colleagues from various backgrounds.
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