Manager, Product Support Engineer (Cybersecurity)

Location: Cordoba, Argentina

Company

A global cybersecurity company protecting people, data, and AI agents across email, cloud, and collaboration tools.

What you will do

• Lead an information security product support engineering team serving large enterprise customers.
• Hire, onboard, coach, and develop product support engineers while fostering retention and career growth.
• Lead customer escalations and engage directly with customers to drive issues to resolution.
• Manage case-queue health, ticket monitoring, support-resource coordination, and phone coverage.
• Establish and maintain support metrics, reporting tools, tracking processes, and operational infrastructure.
• Collaborate with engineering and other cross-functional teams to ensure a strong customer experience.

Requirements

• Bachelor’s degree in a technical field or equivalent experience.
• 4+ years of experience successfully leading a product support team.
• Proven ability to manage high-performing talent and support employee growth.
• Strong customer relationship management, communication, prioritization, and multitasking skills.
• Knowledge of security platforms, email protection, cloud services, and SaaS.
• Flexibility to work evening and weekend shifts.

Culture & Benefits

• Customer-focused environment guided by BRAVE values: Bold, Responsive, Accountable, Visionary, and Exceptional.
• Inclusive, diverse, multinational workplace focused on culture-add.
• Competitive compensation and comprehensive benefits.
• Flexible work environment, wellness days, and community outreach opportunities.
• Recognition for contributions and global collaboration and networking opportunities.

Hiring process

• Submit an application with supporting information.
• Accommodation is available during the application or interview process upon request.