Manager Of Operations (Healthcare)

TL;DR

Manager of Operations (Healthcare): Overseeing Ohio market operations including Personal Care Services and Structured Family Caregiving with an accent on regulatory compliance, workflow optimization, and service delivery quality. Focus on building high-performing teams, managing cross-functional partnerships, and ensuring operational readiness for Medicaid waiver requirements.

Location: Must be based in or able to commute to Cleveland, OH for a hybrid role

Salary: $100,000–$120,000 USD

Company

hirify.global is a healthcare company dedicated to revolutionizing the home care industry by empowering patients to choose their own caregivers.

What you will do

• Lead and optimize Ohio operational infrastructure, including workflows, staffing models, and performance controls.
• Manage day-to-day operations for Personal Care Services and Structured Family Caregiving from referral to service delivery.
• Hire, train, and develop a team of 20+ employees while fostering a culture of compliance and service quality.
• Partner with clinical, compliance, billing, and technology teams to ensure operational performance and audit readiness.
• Monitor quality metrics, identify risk trends, and implement corrective actions to support compliant growth.
• Ensure all services are delivered according to Ohio Medicaid waiver requirements and person-centered service plans.

Requirements

• 5+ years of experience in management operations (healthcare, business, or customer experience).
• Proven leadership experience managing teams of 20+ employees.
• Must be comfortable with weekly travel to the Cleveland, OH office.
• Working knowledge of Ohio Medicaid waiver operations and regulatory compliance.
• Ability to utilize technology and data dashboards to drive operational results.
• Strong problem-solving skills with an entrepreneurial spirit and hands-on approach.

Nice to have

• Master's Degree in Business Administration or Healthcare Administration.
• 5+ years of specific experience in home health care.

Culture & Benefits

• Competitive compensation and retirement plans.
• Comprehensive medical benefits and wellness programs.
• Opportunities for ongoing professional learning and career growth.
• Inclusive work environment committed to diversity and equal opportunity.
• Meaningful work with a direct positive impact on patient lives.