Customer Success Manager

Location: London, England, United Kingdom

Company

hirify.global provides credit intelligence, data, and analytics for professionals across hedge funds, investment banking, management consulting, and law firms.

What you will do

• Become an hirify.global expert across products, services, and the financial restructuring process, including sub-investment grade market context.
• Manage a book of legal accounts, understand business drivers and goals, and ensure accounts stay engaged with the hirify.global product suite.
• Develop and expand relationships with subscribers by mapping workflows, educating on best practices, collecting feedback, and sharing updates on new functionalities and databases.
• Track key performance indicators across accounts and plan outreach via email, phone calls, and in-person meetings to maximize usage and adoption.
• Act as the voice of the customer by collaborating with internal teams across sales, editorial, product, and tech to meet client needs.
• Partner with the sales team on account plans, monitor platform usage, and share insights and expansion opportunities.

Requirements

• 1–2 years of experience in a customer-facing role.
• Excellent written and verbal communication skills.
• Self-starter with strong organization and diligence, with the ability to adapt.
• Experience in financial services and/or working with law firms is a plus.

Culture & Benefits

• Competitive health benefits, matched 401k and pension plans.
• PTO and generous parental leave.
• Gym subsidies and educational reimbursements for career development.
• Recognition programs and a customer-first, action-oriented culture.