Customer Support Specialist (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Support Specialist (Fintech): Provide exceptional, high-quality support to 's customers and partners across multiple channels with an accent on first-contact resolution and customer satisfaction. Focus on driving efficient issue resolution, process enhancement, and maintaining high service standards to build trust and loyalty.
Location: Bogotá, Colombia
Company
is Colombia’s fastest-growing financial platform, offering banking and commerce services with a mission to bridge the financial gap and transform Latin America’s financial ecosystem.
What you will do
- Champion customer satisfaction by ensuring positive experiences across all support channels.
- Drive efficient issue resolution aiming for first-contact resolution.
- Identify and escalate opportunities to improve internal support processes.
- Maintain high service standards and timely support delivery.
- Support operational efficiency through accurate reporting and documentation.
Requirements
- Location: Bogotá, Colombia
- Proven experience in customer-facing support roles, preferably in fast-paced or customer-centric environments.
- Excellent verbal and written communication skills with strong active listening and empathy.
- Familiarity with customer support workflows and tools such as CRM, chat, and telephony systems.
- Demonstrated ownership, initiative, and adaptability in dynamic environments.
- Genuine passion for understanding and addressing customer needs.
Nice to have
- Basic understanding of ’s products and services.
- Ability to explain technical concepts clearly to non-technical users.
Culture & Benefits
- Conscious company culture driven by ownership and values.
- Fast, transparent, and human hiring process with feedback.
Hiring process
- Step 1: People interview to discuss experience, goals, and company culture.
- Step 2: Technical case study evaluating problem-solving and communication skills.
- Commitment to providing feedback regardless of outcome.
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