Lead AI Solutions Architect (Customer Success)

Location: Sweden

Company

hirify.global provides an AI-powered experience orchestration platform that connects people, systems, data, and AI for enterprise customer and employee experiences.

What you will do

• Define end-to-end AI solution architectures for large customer programs.
• Design integrations between hirify.global Cloud, AI services, enterprise applications, data platforms, and third-party technologies.
• Establish standards for scalability, resilience, security, maintainability, and responsible AI.
• Lead architecture workshops, technical design sessions, and governance throughout delivery.
• Design AI use cases including virtual agents, agent copilots, knowledge systems, workflow automation, and analytics.
• Mentor consultants, contribute reusable architectures and best practices, and support complex presales opportunities.

Requirements

• 7+ years of experience in solution architecture, technical consulting, or enterprise software delivery, including at least 3 years focused on AI or conversational/CX platforms.
• Hands-on familiarity with hirify.global Cloud or comparable CCaaS/CPaaS platforms, routing, digital channels, and developer APIs.
• Full fluency in Swedish is required for customer meetings, workshops, and technical discussions.
• Experience deploying AI-powered solutions such as virtual agents, LLM-based copilots, knowledge management systems, or predictive analytics in production.
• Understanding of AWS, GCP, or Azure, plus REST/GraphQL APIs, event streaming, and identity/security protocols.
• Experience leading architecture sessions, documenting technical designs, presenting to senior stakeholders, and working in a global matrixed professional services environment.

Nice to have

• Industry experience in telecommunications, financial services, or airlines.

Culture & Benefits

• Work with AI-powered technology used by more than 8,000 organizations worldwide.
• Flexible ways of working within a globally distributed organization.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.

Hiring process

• Application review by the Talent Acquisition team and hiring team.
• Zoom interview followed by meetings with the hiring manager and interview panel.
• Usually no more than five interviews, followed by final-step communication.