Lifecycle & Customer Journey Operations Specialist (Product Management)

TL;DR

Lifecycle & Customer Journey Operations Specialist (Product Management): Owning the product-side of the customer journey, including product data, automated notifications, and growth features with an accent on user activation and retention. Focus on designing growth experiments, instrumenting product analytics, and optimizing the path from domain search to conversion.

Location: Hybrid in Hoffman Estates, IL, United States

Company

hirify.global is an AI-native premium domain marketplace and ICANN-accredited registrar built for startups and established businesses.

What you will do

• Own product analytics and instrumentation by defining events, tracking key funnels, and monitoring usage data.
• Build and manage automated emails and notifications triggered by product behavior for onboarding and re-engagement.
• Design and ship growth-oriented product features to guide users through their internal journey.
• Partner with engineering to implement tracking, triggers, and in-product growth experiments.
• Analyze product data to identify drop-off points and opportunities to improve activation and retention.
• Prioritize and ship product-side journey improvements in partnership with design and engineering.

Requirements

• 4+ years of experience in product management, growth product, or a similar technical, data-driven role.
• Experience owning product analytics and instrumentation, including event tracking and dashboards.
• Experience building or managing automated product emails and notifications.
• Strong analytical skills with the ability to turn product data into a prioritized roadmap.
• Comfort working closely with engineering on both data and feature work.
• Must be based in or able to work hybrid in Hoffman Estates, IL, USA.

Nice to have

• Experience with product analytics tools such as Amplitude, Mixpanel, or GA4.
• Experience building growth features at a marketplace or SaaS company.

Culture & Benefits

• Real ownership of the product side of the customer journey and direct collaboration with leadership.
• Early-stage exposure to building an AI-first product from the ground up.
• Comprehensive insurance: health, dental, and vision.
• 401(k) retirement plan.
• Paid time off.