Logistics And Customer Service Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Logistics and Customer Service Manager: Overseeing end-to-end supply chain operations, from production to final delivery, with an accent on 3PL management, customs clearance, and order-to-cash process optimization. Focus on driving team performance, ensuring compliance with global quality standards, and implementing continuous improvement initiatives to maximize customer fulfillment.
Location: Istanbul, Turkey (Onsite)
Company
is a globally recognized premium beverage brand known for its high-performance culture and innovative marketing.
What you will do
- Manage end-to-end logistics operations, including inbound transportation, importation, warehousing, and outbound delivery.
- Oversee 3PL relationships, ensuring compliance with SLAs, contractual obligations, and KPIs.
- Lead customs clearance activities and manage third-party customs brokers.
- Optimize the order-to-cash process through standardization and automation within SAP.
- Direct and develop the logistics and customer service team, fostering a culture of excellence and accountability.
- Monitor stock levels, ensure inventory accuracy, and implement cost-saving programs.
Requirements
- Minimum 10 years of experience in operations, logistics, customer service, planning, or procurement in a multinational environment.
- Deep understanding of the logistics market and experience managing multiple logistics providers.
- Proficiency in SAP Hana (MM, SD modules) is mandatory; SAP APO and BI-BW knowledge is expected.
- Strong project management, negotiation, and change management skills.
- Excellent communication skills with a holistic, process-oriented mindset.
- Ability to travel 20-30% of the time.
Nice to have
- Data visualization skills (PowerBI, SAC).
- Advanced Excel skills including VBA and Power Pivot.
Culture & Benefits
- Opportunity to work in a high-performing, entrepreneurial environment.
- Focus on continuous improvement and best-practice application.
- Professional development and succession planning for team members.
- Collaborative team culture with an inclusive approach.
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