Customer Support Executive (Creator Economy)

TL;DR

Customer Support Executive (Creator Economy): Providing high-quality support for creators and fans on an AI-powered monetisation platform with an accent on technical troubleshooting and user retention. Focus on resolving payment and platform queries, identifying product bugs, and maintaining platform trust across global time zones.

Location: Remote with London office

Company

hirify.global is an AI-powered, creator-first monetisation platform helping creators connect, engage, and earn from their audiences at scale.

What you will do

• Respond to creator and fan queries via live chat and email with clarity and professionalism.
• Troubleshoot platform issues, payment queries, and content-related questions using internal tools.
• Escalate urgent or complex issues and proactively flag bugs and product feedback to the wider team.
• Communicate with empathy and precision, ensuring alignment with hirify.global's voice and standards.
• Contribute to the development of internal documentation and Help Centre content.

Requirements

• 2+ years of experience in technical customer support or customer service, ideally within tech, fintech, or creator platforms.
• Strong written communication skills with a calm and empathetic tone.
• Ability to work independently, specifically during weekend or off-hours shifts.
• Comfortable handling NSFW content.
• Familiarity with tools such as Intercom, Slack, Notion, or Retool.

Culture & Benefits

• Recognized as one of The Sunday Times Best Places to Work 2025.
• Remote working with flexibility during assigned hours.
• Unlimited holiday policy.
• Budget for professional growth and wellbeing.
• Clear progression opportunities within the Support department and beyond.