Support Associate (Hungarian)

TL;DR

Support Associate (Hungarian): Assisting customers, courier partners, and venues via live chat and phone to ensure smooth delivery operations with an accent on customer-first communication and multitasking. Focus on solving real-time operational issues and collaborating with internal teams to improve service quality.

Location: Onsite in Budapest, Hungary (2nd district)

Salary: 467,000 HUF gross per month (full-time) or 2,150 HUF hourly (students)

Company

A global technology platform specializing in the delivery of food and retail goods across 500+ cities in 30 countries.

What you will do

• Assist customers, couriers, and venues across multiple countries using live chat and phone.
• Monitor and ensure the efficiency of delivery operations in the Hungarian region.
• Collaborate with the support team and other departments to continuously enhance service standards.

Requirements

• Professional working proficiency in Hungarian (writing and speaking).
• Right to work in Hungary and residency in Budapest.
• Ability to work a minimum of 30 hours per week across morning, night, and weekend shifts.
• Customer-first mindset with the ability to learn quickly and multitask in a fast-paced environment.

Culture & Benefits

• Medical insurance and sports discounts.
• hirify.global credits cashback benefit.
• Access to company-wide training and growth programs.
• Office perks including free fruits, snacks, and drinks.
• Supportive, growth-oriented work environment.