Technical and Software Support Specialist

TL;DR

Technical and Software Support Specialist (Software Support): Providing frontline technical assistance and diagnosing software bugs for ProSoft clients with an accent on technical troubleshooting and client communication. Focus on resolving connectivity issues, managing Active Directory, and optimizing support workflows using AI.

Location: Pennsylvania, United States

Salary: $70,000 - $80,000 USD

Company

hirify.global provides professional software solutions, including the ProSoft suite for accounting and HR management.

What you will do

• Serve as the primary support contact for clients through tickets and phone inquiries.
• Diagnose software issues and bugs, collaborating with the technical team for resolution.
• Resolve technical connectivity issues involving Rublon MFA, hosted Active Directory, and RDP connections.
• Escalate critical software issues to the development team with clear supporting documentation.
• Prioritize incoming requests to minimize system downtime and maintain high customer satisfaction.

Requirements

• Bachelor’s degree in human resource management, accounting, business, or equivalent professional experience.
• Knowledge of accounts payable (AP), payroll processes, and human resource management workflows.
• Excellent interpersonal and communication skills for client-facing interactions.
• Strong analytical and problem-solving abilities in a fast-paced environment.
• Basic proficiency in Microsoft Outlook, Teams, Word, and Excel.

Nice to have

• Ability to use AI for researching issues and improving support workflows.
• Experience in accounts payable or HR/payroll systems support.
• Basic accounting knowledge.
• Experience creating training videos and updating user guides.