Technical Support Specialist (Marketing)

TL;DR

Technical Support Specialist (Marketing): Providing first-line technical assistance and solutioning for customers of a SaaS platform for trades with an accent on digital marketing concepts and complex troubleshooting. Focus on resolving technical issues via phone and chat, optimizing customer workflows, and preventing escalations through product expertise.

Location: Remote (US)

Salary: $19.61–$31.49 per hour

Company

A comprehensive software platform designed specifically for home and commercial service businesses.

What you will do

• Act as the primary point of contact for customers via phone, chat, email, and screen-sharing.
• Develop creative workflows and technical solutions to meet customer needs.
• Utilize the Salesforce Support Console and internal chatbots to efficiently resolve cases.
• Prevent and de-escalate customer issues through in-depth testing and high-quality solutioning.

Requirements

• Bachelor’s degree or equivalent experience in technical support.
• Must be based in the US.
• Basic understanding of digital marketing (campaigns, lead generation, conversion, attribution, ROI).
• Strong analytical skills for reviewing reports and performance data.
• Ability to translate complex technical concepts into simple, customer-friendly language.

Culture & Benefits

• Flexible time off and support for autonomous work.
• Comprehensive health benefits: medical, dental, and vision (including 100% employer-paid options).
• Financial security with 401k match, FSA, and HSA.
• Extensive family support including parental leave, up to $20k in fertility services, and adoption reimbursement.
• Learning and development opportunities including a comprehensive onboarding program and leadership training.