Software Support Specialist (Medtech)

TL;DR

Software Support Specialist (IRT/Medtech): Providing real-time technical support for clinical trial sites and patients via phone and email with an accent on troubleshooting system issues and maintaining regulatory compliance. Focus on managing sensitive production data, resolving data integration errors, and optimizing customer care processes.

Location: Remote-capable within the state of Oregon. Work schedule: 12:00pm-8:00pm PST / 3:00pm-11:00pm EST.

Company

hirify.global provides specialized IRT software to support clinical trials, ensuring regulatory compliance and system reliability for study teams and patients.

What you will do

• Provide technical support to system users across multiple countries via phone and email.
• Troubleshoot, diagnose, and resolve user-reported system issues and communicate resolutions.
• Manage and update highly sensitive production data for clinical trials while maintaining trial integrity.
• Collaborate with cross-functional teams to investigate and escalate system issues.
• Identify and resolve data integration errors and system inconsistencies.
• Develop and implement process improvements and best practices within Customer Care.

Requirements

• Must be based in the state of Oregon.
• Ability to work a set schedule of 12:00pm-8:00pm PST / 3:00pm-11:00pm EST.
• Strong written and verbal communication skills.
• Proficiency in computer operations and high attention to detail.
• Ability to work independently and manage competing priorities in a fast-paced environment.
• Effective problem-solving skills and the initiative to use resources for investigation.

Nice to have

• Bachelor’s Degree.
• Prior technical support experience, especially in IRT or related fields.
• Multilingual skills.