Assistant Manager, IT Operations

TL;DR

Assistant Manager, IT Operations (IT Infrastructure): Managing production services and workplace technology with an accent on service reliability and operational governance. Focus on coordinating incident response, administering Google Workspace and endpoints, and ensuring compliance with ISO 27001 and SOC 2.

Location: On-site in Bandar Sunway, Selangor, Malaysia

Company

hirify.global Group is a product company providing advanced creative software tools.

What you will do

• Monitor production and staging environments to ensure service availability, system performance, and application health.
• Lead incident, problem, and change management processes, including root-cause analysis and corrective actions.
• Administer Google Workspace accounts, manage access requests, and oversee employee onboarding/offboarding.
• Manage company endpoints (Windows, macOS), IT asset lifecycles, and office network infrastructure.
• Ensure operational governance and compliance with ISO 27001 and SOC 2 standards, including audit evidence.
• Supervise the IT Operations and Technical Support team and coordinate with external technology vendors.

Requirements

• At least 6 years of experience in IT operations, systems administration, or technical support.
• Minimum 2 years of leadership experience.
• Hands-on expertise with Google Workspace, Windows, macOS, and endpoint management.
• Strong knowledge of incident, problem, and change management practices.
• Ability to participate in after-hours escalations where required.
• Practical experience with office networking and technical troubleshooting.

Nice to have

• Experience supporting ISO 27001, SOC 2, audit evidence, business continuity, or disaster recovery activities.

Culture & Benefits

• Annual leave with additional yearly credits.
• Comprehensive medical and insurance coverage.
• Optical and dental subsidies.
• Opportunities for professional training, guidance, and growth.
• Diverse and challenging work environment.