Player Support Producer (Gamedev)

TL;DR

Player Support Producer (Gamedev): Defining and implementing the holistic support experience for game products with an accent on cross-functional leadership and operational readiness. Focus on coordinating product, technology, and operations teams to ensure successful feature launches and high-quality player experiences.

Company

Riot Games is a leading game developer and publisher dedicated to providing high-quality player support that reflects its core values.

What you will do

• Define the holistic support experience for game products and work with cross-functional teams to realize this vision.
• Lead stakeholders to ensure launch success and operational readiness for new game features.
• Represent Player Support by advocating for policies, capabilities, and SLAs to stakeholders and investors.
• Maintain roadmaps and manage risks, dependencies, and issues within 3-6 month timeframes.
• Facilitate launch preparation, requirement gathering, and measurement of post-launch KPIs.
• Drive large projects autonomously, coordinating efforts across engineers, UX design, and operations.

Requirements

• 5+ years of overall professional experience.
• 2+ years of experience in a production, product management, or project management role.
• Proficiency with project management software such as Jira and Portfolio.
• Experience with software/game development strategies and translating UX feedback into features.
• Fluency in Mandarin Chinese and English, with strong verbal and written communication skills in both.

Nice to have

• 3+ years of experience specifically within a Player Support organization.
• Agile or project management certifications (e.g., CSPO, CSM, PMP).
• Knowledge of customer support principles, methodologies, and tools.
• Experience with data-informed service design and previous game industry experience.

Culture & Benefits

• Environment that prioritizes player empathy and the delight of the gaming community.
• Collaborative culture focusing on craft expertise and decision-making based on player experience.