Incident Commander

TL;DR

Incident Commander (Cloud Operations): Leading the response to critical system failures and coordinating cross-functional teams with an accent on rapid mitigation and clear communication. Focus on minimizing downtime, managing high-pressure situations, and conducting thorough post-mortem analyses.

Location: Remote - Must be based in the US

Company

Twilio is a leading cloud communications platform that empowers businesses to craft personalized customer experiences through innovative API solutions.

What you will do

• Coordinate and lead the response to high-priority system incidents.
• Manage communication between technical teams and stakeholders during outages.
• Facilitate post-incident reviews to identify root causes and prevent recurrence.
• Drive improvements in incident response playbooks and operational processes.

Requirements

• Proven experience in incident command or high-pressure technical operations.
• Strong leadership and coordination skills in distributed environments.
• Technical proficiency in cloud-scale infrastructure and services.
• Must be based in the United States

Culture & Benefits

• Remote-first work environment emphasizing global inclusion.
• Comprehensive healthcare and 401(k) retirement savings program.
• Generous paid time off, including parental and wellness leave.
• Equity participation and corporate bonus plan eligibility.