Incident Operations Commander (Fintech)

Location: Remote - Americas; regional coverage window required as part of a global 24/7 Incident Commander roster.

Company

hirify.global provides agent-first brokerage infrastructure and developer-friendly APIs for stocks, ETFs, options, crypto, fixed income, and 24/5 trading.

What you will do

• Command critical incidents from declaration through mitigation, keeping responders focused on restoring service and reducing customer and partner impact.
• Set and reassess incident severity, identify the right owning teams, page responders, and escalate unanswered requests.
• Coordinate engineering, technical support, executives, risk stakeholders, and partner communications while protecting responders from interruptions.
• Run follow-the-sun handoffs with accurate impact, severity, mitigation, decisions, ownership, and next actions.
• Maintain an incident timeline, schedule blameless retrospectives, and ensure follow-up actions have owners, priorities, categories, tickets, and service-level targets.
• Use AI tools and agentic automation to replace repetitive coordination and improve incident response decision trees.

Requirements

• 4+ years commanding or co-commanding high-severity incidents in production engineering, SRE, or technical operations environments.
• Ability to direct technical responders under pressure without personally writing the fix.
• Strong judgment in severity classification, escalation, executive communication, and real-time accountability across reporting lines.
• Ability to read dashboards and independently assess whether customer impact has stopped.
• Experience with follow-the-sun operations and clean cross-region handoffs.
• Understanding of fintech concepts and the trust requirements of API-driven financial platforms.

Nice to have

• Formal incident command, ITIL, major incident management, or crisis management training.
• Experience with incident management and on-call platforms, severity rubrics, escalation matrices, runbooks, or incident playbooks.
• Experience with game days, tabletop exercises, incident simulations, problem management, or reliability programs.
• Online securities trading, capital markets, or another regulated, market-hours-sensitive domain experience.

Culture & Benefits

• Work with a globally distributed team across multiple regions in a follow-the-sun operating model.
• Competitive salary and stock options.
• Health benefits.
• One-time USD $500 home-office setup allowance for new hires.
• USD $150 monthly stipend through a Brex Card.