VIP Account Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
VIP Account Manager: Managing VIP user relationships and daily activity monitoring for a live-streaming B2C platform with an accent on personalized VIP experiences, customer feedback loops, and cross-functional collaboration across marketing, monetization, and product. Focus on building strong customer-centric relationships and driving improvements to customer experience.
Location: Warsaw (Hybrid: 4 days in office, 1 home office)
Company
is a live-streaming platform that enables creators to produce live content, engage with fans, and monetize their talents.
What you will do
- Manage daily relationships and support for VIP users
- Monitor VIP user activity on a daily basis
- Create personalized experiences through direct relationship building
- Collect VIP feedback and propose improvements to customer experience
- Collaborate cross-functionally with marketing, monetization, features, and product
Requirements
- Fluent English
- Previous experience in sales, customer support, or VIP account management roles, preferably in B2C companies
- Strong communication skills and customer-centric mindset
- Proactive, target-driven approach
Culture & Benefits
- Hybrid flexibility: 4 days in office, 1 home office
- Stock options grant
- Medical insurance for you and 75% off for relatives
- Lunch budget, parking, and Multisport card
- Supportive, energetic team atmosphere
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