Technical Account Manager (iGaming)

TL;DR

Technical Account Manager (iGaming): Acting as the main technical contact between clients and internal teams to coordinate communication, resolve technical requests via helpdesk, and align the casino platform with client needs. Focus on initial troubleshooting, prioritizing and escalating issues, proactive monitoring of client systems and metrics, and translating client feedback into actionable product improvements.

Company

hirify.global develops and operates a secure iGaming casino platform for clients worldwide.

What you will do

• Coordinate communication between clients and internal teams, acting as the client’s representative for the casino platform.
• Assist clients with technical requests and issues through the helpdesk, including initial troubleshooting and debugging.
• Prioritize and manage client requests, iterating on client ideas and problems to tailor the product to their needs.
• Escalate unresolved cases to the relevant teams and consult clients on how to use the product.
• Proactively monitor client systems and both technical and business-related metrics.
• Translate client feedback into actionable product improvements and act as a stakeholder for client-relevant product requests.

Requirements

• English: B2+ required
• Russian: C1+ required
• Experience in large-scale software development environments with customer-facing responsibilities.
• Experience with monitoring/logging tools such as Datadog, ELK (primarily Kibana), and Jira.
• Strong analytical thinking (distinguish correlation vs causation, identify patterns, solve complex problems under pressure).
• Good command of markup web languages (HTML, CSS) and experience with business analysis/product management processes.

Nice to have

• Familiarity with Agile frameworks (Scrum) and iterative delivery.
• Basic knowledge of APIs and multi-tenant architecture concepts (proxying and related network concepts).
• Basic knowledge of modern frontend frameworks, especially React, plus SSR, SEO principles, and responsive design.

Culture & Benefits

• Private health insurance.
• Sports benefits and a comprehensive mental health program.
• Free online English lessons, plus local language courses.
• Paid time off and maternity leave support.
• Upskilling opportunities: internal workshops and participation in professional conferences and corporate events.

Hiring process

• Recruitment communication is conducted only through official company channels.
• Interviews and evaluation of technical communication and problem-solving fit.

Location: Poland, Serbia