Medical Information Specialist (Afterhours)

TL;DR

Medical Information Specialist (Afterhours): Managing medical inquiries and adverse event reporting for life sciences clients with an accent on regulatory compliance and accurate medical communication. Focus on handling complex product information requests, performing intake for adverse events, and ensuring high-quality documentation in a 24/7 operational environment.

Location: Must be based in Poland, Ireland, or the UK and legally eligible to work in the EU or the UK.

Company

hirify.global provides next-generation commercialization services to the life sciences industry, supporting innovative therapies and patients worldwide.

What you will do

• Triage and respond to drug information inquiries from healthcare professionals and patients.
• Identify and document adverse events and product quality complaints in compliance with SOPs and regulatory requirements.
• Perform medical writing for adverse event narratives and custom inquiry responses.
• Translate medical documents and responses between English and target languages.
• Coordinate with Quality Assurance and Regulatory Affairs departments regarding product complaints.
• Evaluate medical literature to support the development of accurate information for dissemination.

Requirements

• Degree in Life Sciences or healthcare field required.
• Must be legally eligible to work in the EU or the UK.
• Mother tongue fluency in English required.
• Strong clinical background with excellent verbal and written communication skills.
• Must be able to work a full-time rolling 5-day week including weekends, days, and nights.
• Proficiency in Microsoft Office and experience with safety databases or medical information systems.

Nice to have

• BSc. or MSc. in Pharmacy.
• Previous experience in a call center, medical information, or the pharmaceutical industry.
• Fluency in additional European languages at C1 or C2 level.

Culture & Benefits

• Global organization committed to an inclusive and diverse culture.
• Opportunity to work in a patient-minded environment focused on improving healthcare outcomes.
• Support for professional development and talent growth.
• Flexible scheduling within a 24/7 operational framework.