Medical Support Associate (Medtech)

TL;DR

Medical Support Associate (Medtech): Providing clinical triage and patient support for weight-management programs with an accent on patient safety and treatment adherence. Focus on evaluating medical side effects, managing clinician-led communications, and optimizing patient outcomes through proactive outreach.

Location: Must be based in Manila, Philippines (reporting to Makati office)

Company

hirify.global is a health-tech company dedicated to building better long-term care for chronic conditions, notably through its weight-management program, Juniper.

What you will do

• Triage and assess patient medical side effects and enquiries primarily via email.
• Deliver accurate medical information and advice while strictly adhering to safety and quality standards.
• Monitor patient progress via tracking data and initiate proactive outreach to increase treatment adherence.
• Prepare GP letters and coordinate with pharmacies to ensure seamless medication delivery.
• Conduct scheduled 4-month and 8-month patient reviews under the guidance of the Sydney medical team.
• Synthesize and share patient feedback and insights with the clinical services team.

Requirements

• Degree as a Doctor of Medicine, Registered Pharmacist, or Registered Nurse
• 2+ years of post-registration experience in the healthcare industry
• Excellent writing skills with the ability to communicate clearly and concisely via email.
• Ability to thrive in a fast-paced environment and handle frequent interruptions.
• Task-oriented mindset with meticulous attention to detail and process adherence.
• Must be based in Manila, Philippines

Nice to have

• Experience with triaging in a clinic or emergency setting.
• Previous professional experience in tele-health.
• Passion for weight loss, skincare, sexual health, or fertility.

Culture & Benefits

• Comprehensive leave package including sick, maternal/paternal, compassionate, and vacation leave from Day 1.
• Health insurance provider accredited by major hospitals nationwide, including coverage for up to two dependents.
• Statutory benefits (SSS, PhilHealth, HDMF) and 13th month pay.
• Transportation allowance for reporting to the Makati office.
• Annual professional development budget, mentorship, and regular performance reviews.
• Culture of autonomy, high performance, and flexible working hours.