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Описание вакансии
TL;DR
Technical Support Engineer (B2B SaaS): Resolving customer architecture, performance, recovery, and security challenges while building diagnostic and automation tools with an accent on production environments, cloud platforms, and operational excellence. Focus on benchmarking system performance, shaping deployment playbooks, and designing scalable processes and dashboards with product and engineering teams.
Technical Support Engineer
Company
Factory
Conditions
4 days ago
Skills
About the Role
You will work with customers to resolve architecture, performance, recovery, and security challenges. You will represent customer needs to product and engineering stakeholders, build diagnostics and automation tools, shape deployment playbooks, and collaborate on scalable processes and dashboards.
Requirements
- Proficiency in Python, Go, Java, C++, or JavaScript/Node.js
- Experience administering large-scale production environments
- Knowledge of hardware, operating systems, networks, firewalls, load balancers, and cloud platforms
- Excellent written and verbal communication skills
- Diagnostic and problem-solving skills
- Ability to learn technical skills and adapt to emerging technologies
- Teamwork skills and judgment about when to collaborate
Responsibilities
- Resolve customer architecture, performance, recovery, and security issues
- Advocate for customer needs with product management and engineering teams
- Contribute to performance benchmarking, diagnostic, and automation tools
- Shape deployment and operational-excellence playbooks
- Partner with customer success, growth, and engineering to design scalable processes and dashboards
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