IT Manager (Microsoft 365)

Location: Cambridge, England, United Kingdom; on-site. The company is based in Melbourn, Cambridgeshire, United Kingdom.

Company

hirify.global develops liquid handling, sample preparation, and sample management products that support scientific research and human health.

What you will do

• Set team standards, SLAs, escalation protocols, and operational reporting, including queue metrics, SLA adherence, volume trends, and team capacity.
• Own helpdesk queue management, ticket triage, routing, resolution workflows, and the user lifecycle for starters, leavers, and role changes.
• Administer Microsoft 365, manage hardware and software assets, oversee hardware and peripheral procurement, and maintain SOPs, FAQs, and user guides.
• Provide hands-on networking support for connectivity issues, VPN faults, switch-level troubleshooting, and network access management.
• Support server and infrastructure maintenance, operate day-to-day security controls, and maintain user permissions according to least-privilege principles.
• Mentor a Support Engineer and IT Technician through regular one-to-ones and development conversations.

Requirements

• Hands-on technical strength with experience mentoring or supervising IT staff.
• Experience maintaining networks, servers, and Microsoft 365 environments.
• Experience owning a helpdesk or service desk function, including queue management, SLAs, escalation protocols, and ticket workflows.
• Independent working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN configuration, switch management, and fault diagnosis.
• Working knowledge of Windows Server environments.
• Experience administering Microsoft 365 or Google Workspace and associated administration tools.
• Strong user lifecycle and access management experience across multiple systems.
• Hardware and software asset management experience.
• Ability to work in an organised, process-driven, self-directed way, communicate clearly with stakeholders, manage expectations, and switch between management and technical work.
• Comfort working with colleagues across multiple sites and time zones.

Nice to have

• Intune or MDM device management experience.
• Experience running security awareness activities such as phishing simulations or security training.
• Experience in a multi-site or international IT environment.
• Experience working alongside or transitioning to a managed security model, including MDR, SIEM, or CVAR.

Culture & Benefits

• Work with scientists, engineers, and business innovators in a collaborative and motivated team.
• Private medical insurance.
• Generous pension plan.
• Annual discretionary bonus.
• Commitment to diversity, inclusivity, and supporting employees' diverse needs.